VoIP Systems

VoIP Systems

VoIP ... "Voice over Internet Protocol "

The Future of Voice Technology

VoIP stands for "Voice over Internet Protocol " and it is quite simply a way of using the Internet to make and receive telephone calls. The primary reason VoIP is becoming so popular is cost and convenience; VoIP is significantly less expensive than typical local and long distance telephone service offered by traditional phone companies. Additionally, one high-speed Internet connection can serve for multiple VoIP telephone lines such as SIP or PRI.

VoIP makes possible other services that older telephony systems can’t provide and VoIP telephony services work well over properly certified structured cabling networks, usually Cat5 and Cat6 copper, as well as fiber optics. VoIp can be also highly portable and will work with any IP-enabled device. Bandwidth and QoS (Quality of Service) must still be sufficient, most Internet circuits today have ample bandwidth however, the QoS may not be acceptable.

Advantages of VoIP include potential savings and greater scalability of systems. A disadvantage is that it requires a reliable high bandwidth internet connection with a guaranteed QoS. VoIP is typically not as dependable as traditional Land Lines or POTS (Plain Old Telephone Service) Lines. This issue is becoming less impactful as most large reliable internet providers are constantly improving their QoS.

Increased Flexibility and mobility

VoIP telephony does more than increase savings by lowering costs. It also enables the user to integrate software programs, such as e-mail, e-fax, mobility, and simplified conferencing over the Internet via the telephone. In other words, a VoIP user can speak to somebody over the phone while accessing other applications, including the Internet simultaneously. VoIP users can take their phones anywhere, making it possible to hold telephone conversations at venues that offer an Internet connection. An increase in mobility assists individuals who are always on the move, especially corporate employees who are required to travel. Long distance-International VoIP calls are also relatively cheaper than traditional cell phone calls.


Easy to trouble-shoot for IT professionals

We recommend professional installation of VoIP services as there are many technical interconnecting pieces that all require near perfect execution. Mobility of the VoIP system offers an advantage over traditional telephones, for instance, businesses no longer require separate cabling for traditional telephone systems. The scalability of the VoIP infrastructure makes it easy to add new components with minimal hassle. Since the transfer of voice to digital signals occurs using software instead of hardware, it makes it easier to alter and maintain the entire system. IT pros appreciate VoIP because they can typically manage the entire voice network similar to their management of a computer network. Legacy Telecom highly recommends that a certified licensed structured cabling contractor perform the cabling project if new. If a decision has been made to go with VoIP to replace a digital key system, Legacy Telecom highly recommends that a certified licensed contractor is hired to perform an inspection and audit of the current cabling. We are seeing a big up-tick in Hosted and VoIp systems being sold blindly by sales organizations and phone service providers without an inspection and audit of the structured cabling network. More often than not, multitudes of problems arise forcing the fully committed customer to back-track and install instead, a phone system that works properly with the current network. We’ve replaced more than one new Hosted VoIP system, and one is too many.

Keep in mind that VoIP and Hosted is definitely the future but may not be the best choice for every business just now.


  • Lucky to find a company like Legacy to help us with all of our VoIP needs! We are saving time and money now! ... read more

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    carrie rosier

    All of our experiences with the entire Legacy Team have been wonderful! With many solution options out there, Legacy stands apart with their knowledge and... read more

    Jackie Fejedelem Avatar
    Jackie Fejedelem
    President, Hudson Workwear
  • What a great company! Mark helped us save money and everyone we interacted with was courteous and professional at Legacy.

    terri H Avatar
    terri H

    We just started with Legacy Telecom, and our first impressions couldn't have been any better! Mark is extremely personable, not to mention highly qualified. He... read more

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    Leonard Anderson
    Pastor, Parkway Baptist Church
  • I have been using Mark and Legacy Telecom for years. We had another company that worked on our phones and computers for a long time.... read more

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    Otha Hansford
    Operations Supervisor, Prestige Packaging

    I'm very pleased with the fast and efficient service we received. I would absolutely use Legacy Telecom again

    Dave Palumbo Avatar
    Dave Palumbo
    Presidnet, Evolution-X
  • Legacy was vey prompt, knowledgeable and very easy to do business with. Would recommend for good quality service at a fair price.

    Barry H Avatar
    Barry H

    Comletric, Inc. has been utilizing Legacy Telecom since 2014 for Voice and Data work in Florida. They perform a variety of tasks MAC orders -... read more

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    Virginia Weisner
    Accounting Manager, Comletric, Inc.
  • We've used Legacy for many years now and we appreciate their prompt and knowledgeable service.

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    Jon Honegger
    Dispatch Manager, Avalon Communication Services

    We have used Legacy Telecom for over 10+ years now. We trust them so much that we’ve used them for service and projects at... read more

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    Debbie Carmickle
  • Now THIS is how a telco company should be operated. SO thankful for Mark and the team, we have used them for years and always... read more

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    Peter Beringer

    Dear Legacy Friends:

    We have received the invoice this morning. Thank you for all your help. Ported phones were never activated from Comcast...
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    Brenda Taylor
    Administration Assistant/Receptionist, TRC Worldwide Engineering, Inc.
  • You guys are very responsive. I just wanted to let you know how much I appreciate everyone. You guys are very responsive. The phone company changed the install date at... read more

    Rod Weimer Avatar
    Rod Weimer
    Metro DTC Brokerage & Investment, Inc.

    Got the phone lines up and running. Phone lines were installed today. Technician (Chris) was fabulous. Chris coordinated, tested, labeled, and got the phone lines up and running. I will keep you... read more

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    Kathy Iskander
    CAD Manager, TRC Worldwide Engineering, Inc.
  • If you want a smooth transition. Mark at Legacy Telecom provides the best customer service experience with the knowledge and skills to back that up. If you want a smooth transition... read more

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    They have speedy response Mark at Legacy Telecom has been amazing in keeping our office up and running when we needed everything to just work during our busy season.... read more

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    CIO, DeAngelis Diamond

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