Cloud Hosted Phone Systems are controlled "in the Cloud"
Cloud Computing applied to Voice Technology
Hosted phone services are controlled “off premise” where the VoIP equipment, servers and services are “hosted”, or controlled, by the VoIP provider, which manages calls and routes them to and from the subscriber's existing ‘on premise” telephones and network equipment. Hosted VoIP is also frequently referred to as managed VoIP and a big plus is that it can save companies from the potentially expensive costs of having to invest capital in digital or VoIp phone equipment and manage the system themselves. As with all VoIP (or Internet telephony) solutions, hosted VoIP services use packet-switched telephony to transmit calls over the Internet as opposed to the circuit-switched telephony used by the traditional Public Switched Telephone Network (PSTN), although in some hosted VoIP cases calls from the subscriber are routed over the traditional PSTN to the hosted VoIP PBX system. With all this in mind, It’s obvious once again that now we have multiple points of failure not experienced in the past while using traditional POTS lines and Public Switched Telephone Network (PSTN). If a decision has been made to go with VoIP to replace a digital key system, Legacy Telecom highly recommends that a certified licensed contractor is hired to perform an inspection and audit of the current cabling. We are seeing a big up-tick in Hosted and VoIp systems being sold blindly by sales organizations and phone service providers without an inspection and audit of the structured cabling network. It’s not unusual for problems to arise, forcing the fully committed customer either upgrade some or all of the structured cabling network, or in some cases to back-track and install instead, a phone system that works properly with the current network. We’ve replaced more than one new Hosted VoIP system, and one is too many.
Keep in mind that VoIP and Hosted are the future of Unified Communications, but still may not always be the best choice, all things considered . As the CEO of Fort Myers Business Telephone and Communications, I was at VoiceCon 2000 in Washington DC, it’s been 19 years and Digital and Analog Telephony STILL comprise a very large segment of the Telecommunications footprint. Many devices utilized regularly in everyday business are devices that interconnect, Like paging, overhead music, door bells, the list goes on. Not all of these integral functions of business are Ethernet based, so they cannot just be “plugged in” to a network rack patch panel or switch, they must be wired in by knowledgeable professionals.
Many business are a great fit for “Hosted” voice communications and it is being used by millions worldwide. Small and large corporations are tapping into the technology and realizing substantial savings, along with the fact that when it comes to “scalability”, Hosted VoIp is unequaled.
Lucky to find a company like Legacy to help us with all of our VoIP needs! We are saving time and money now! ... read morecarrie rosier3/05/2020
All of our experiences with the entire Legacy Team have been wonderful! With many solution options out there, Legacy stands apart with their knowledge and... read moreJackie FejedelemPresident, Hudson Workwear3/04/2020
What a great company! Mark helped us save money and everyone we interacted with was courteous and professional at Legacy.terri H3/04/2020
We just started with Legacy Telecom, and our first impressions couldn't have been any better! Mark is extremely personable, not to mention highly qualified. He... read moreLeonard AndersonPastor, Parkway Baptist Church2/27/2020
I have been using Mark and Legacy Telecom for years. We had another company that worked on our phones and computers for a long time.... read moreOtha HansfordOperations Supervisor, Prestige Packaging2/20/2020
I'm very pleased with the fast and efficient service we received. I would absolutely use Legacy Telecom againDave PalumboPresidnet, Evolution-X2/18/2020
Legacy was vey prompt, knowledgeable and very easy to do business with. Would recommend for good quality service at a fair price.Barry H2/14/2020
Comletric, Inc. has been utilizing Legacy Telecom since 2014 for Voice and Data work in Florida. They perform a variety of tasks MAC orders -... read moreVirginia WeisnerAccounting Manager, Comletric, Inc.2/13/2020
We've used Legacy for many years now and we appreciate their prompt and knowledgeable service.Jon HoneggerDispatch Manager, Avalon Communication Services2/13/2020
We have used Legacy Telecom for over 10+ years now. We trust them so much that we’ve used them for service and projects at... read moreDebbie Carmickle2/12/2020
Now THIS is how a telco company should be operated. SO thankful for Mark and the team, we have used them for years and always... read morePeter Beringer2/12/2020
Dear Legacy Friends:
We have received the invoice this morning. Thank you for all your help. Ported phones were never activated from Comcast... read moreBrenda TaylorAdministration Assistant/Receptionist, TRC Worldwide Engineering, Inc.7/09/2019
You guys are very responsive. I just wanted to let you know how much I appreciate everyone. You guys are very responsive. The phone company changed the install date at... read moreRod WeimerMetro DTC Brokerage & Investment, Inc.6/28/2019
Got the phone lines up and running. Phone lines were installed today. Technician (Chris) was fabulous. Chris coordinated, tested, labeled, and got the phone lines up and running. I will keep you... read moreKathy IskanderCAD Manager, TRC Worldwide Engineering, Inc.2/10/2019
If you want a smooth transition. Mark at Legacy Telecom provides the best customer service experience with the knowledge and skills to back that up. If you want a smooth transition... read moreHolly7/02/2018
They have speedy response Mark at Legacy Telecom has been amazing in keeping our office up and running when we needed everything to just work during our busy season.... read moreBrettCIO, DeAngelis Diamond3/24/2018